Thank you for shopping with [ODEHEXPRESS]. We want you to have a satisfying shopping experience and are committed to ensuring your complete satisfaction. This Refund Policy outlines the terms and conditions governing refunds for products purchased through our website. Please read this policy carefully before making a purchase.
- Returns and Refunds
1.1 Eligibility: We offer refunds for products that meet the following conditions:
a) The product was purchased directly from our website.
b) The product is in its original condition, unused, and in its original packaging.
c) The product was not listed as a non-returnable or final sale item at the time of purchase.
1.2 Return Process:
a) Initiation: To initiate a return, please contact our customer support team within 10 days of receiving the product. You can reach us via email ([email protected])
b) Return Authorization: Our customer support team will guide you through the return authorization process and provide you with any necessary instructions.
c) Shipping: You are responsible for the cost of shipping the product back to us unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.
1.3 Refund Process:
a) Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.1.
b) Refund Evaluation: If the returned product meets the eligibility criteria, we will proceed with the refund evaluation.
c) Refund Approval: Upon approval of your refund, we will initiate the refund process. The refund will be processed in the original form of payment used during the purchase, unless otherwise specified.
d) Refund Timing: The timing of the refund may vary depending on your payment method and financial institution. Please allow 5 business days for the refund to be reflected in your account.
1.4 Non-Refundable Items: The following items are non-refundable:
a) Digital products or downloadable content, including but not limited to software, e-books, or music.
b) Perishable goods, such as food or flowers.
c) Personalized or customized items specifically made for you.
d) Gift cards or vouchers.
- Exchanges
We do not offer direct exchanges for products. If you wish to exchange a product for a different size, color, or variation, please follow the return process outlined in section 1 and place a new order for the desired item separately.
- Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within [insert number of days, e.g., 48 hours] of receiving the item. We will provide further instructions on how to return the item and arrange for a replacement or refund.
- Changes to the Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.
If you have any questions or concerns about our Refund Policy, please contact our customer support team for assistance.
Thank you for shopping with us!
[ODEHEXPRESS]